The inquiry processor

An inquiry processor is software that takes every inquiry a business receives, from a web form, email, text, Instagram message or missed call, and carries it to the outcome the customer asked for. It replies in under 30 seconds, asks the business’s own qualifying questions and books the appointment into its calendar. It works to the business’s rules inside the CRM and calendar it already uses, and hands anything outside those rules to a person. Every business that takes payments needs a payment processor. Every business that takes inquiries needs an inquiry processor. Rosebud is the inquiry processor.

GoHighLevel and custom agency builds provide raw parts that you have to assemble, maintain, and fix yourself. Rosebud arrives fully built with the complete inquiry path already running. It handles rapid replies, qualification, booking, reminders, rebooking, and reactivation out of the box so you can launch without managing complex workflows.

Rosebud manages six core inquiry automation flows on every plan:

• Instant Replies: Responds to inquiries in under 30 seconds on the channel where they arrived.
• Smart Qualification: Asks your qualifying questions to sort qualified inquiries from the rest.
• Automated Booking: Checks live calendar availability and books appointments directly.
• Reliable Reminders: Sends timely confirmations and reminders to prevent no-shows.
• Client Reactivation: Automatically re-engages clients who went quiet or cold.
• CRM Synchronization: Records every conversation and status update directly into your CRM.

Rosebud matches your brand voice seamlessly. You define your preferred tone (such as professional, conversational, or direct) and language preferences. You keep complete control over message delivery: let Rosebud write responses based on your guidelines, or send pre-approved text templates populated with dynamic customer details.

Rosebud runs strict safety checks on every outgoing message before it is sent. If a message fails those checks, Rosebud replaces it with a safe response rather than sending it. If an inquiry involves a high-value request, complaint, emergency, or request for a human, Rosebud immediately hands off the client to your team with full conversation history attached.

Rosebud handles text-based customer communications across email, SMS, and Instagram rather than making phone calls. However, Rosebud includes an automated missed-call text-back feature. When a call goes unanswered, Rosebud instantly texts the caller to begin qualifying and booking them so you never lose an inquiry.

Offline conversion tracking connects your ad spend directly to real business outcomes. When someone clicks your ad, Rosebud captures the click ID and keeps it attached to the client record. As Rosebud qualifies the inquiry or your CRM reports a closed deal, that verified outcome is formatted to Google's specification and delivered to your media team via a secure file. Your ad platform stops optimizing for cheap web forms and starts bidding on booked business. You maintain full control, and Rosebud never logs into your ad accounts. You can learn more on our Offline Conversion Tracking page.

We offer flexible tiers designed to fit businesses at any scale, starting with a free plan for lightweight needs up to dedicated scaling tiers. You can view detailed feature breakdowns and pricing options on our pricing table.

A credit represents a single outgoing message across any supported channel. Message allowances and per-journey touch limits are structured by plan level to ensure predictable usage, with top-up options available whenever your demand spikes.

A lead is an individual person, regardless of how many times or on which channels they reach out. Rosebud automatically matches incoming inquiries by email and phone number, so a client submitting a form on Monday and texting on Thursday is treated as one lead.

You can top up credits at any time at £0.30 per credit (minimum £10 top-up) so nothing stops. Purchased top-up credits remain valid for 12 months. If you consistently top up, upgrading to the next plan tier works out cheaper.

No. All Rosebud plans operate on flexible, transparent terms with no hidden setup fees or long-term contracts. The price you see listed on our plans is the final price you pay at checkout; there are no extra tax additions or hidden fees.

Yes. Rosebud supports multi-seat team access on higher plans, allowing team members to review conversations, manage handovers, and coordinate schedule availability in one shared workspace.

Rosebud integrates smoothly with major CRMs, calendar systems, and messaging channels. You can check our integrations page to view all supported platforms and easily link your tools during workspace setup.

You do not need an expensive business software stack to get started. Many popular CRMs offer free, full-featured starter tiers that integrate directly with Rosebud. Check the website of your preferred CRM platform to review their free plan options and set up in an afternoon.

You can set Rosebud up yourself, and it typically takes under an hour. To launch Rosebud, you need three main connections:

• An active CRM account.
• A connected digital calendar.
• At least one inbound messaging channel (such as email, SMS, or Instagram).

Once connected, simply configure your qualifying questions and transfer thresholds, run the pre-launch diagnostic check, and switch your automation live.

Yes. Your customer records stay hosted in your primary CRM and calendar accounts. Rosebud accesses only the specific integrations you authorize using enterprise-grade encrypted keys. We regularly conduct security audits to ensure our system meets high protection standards, and your underlying business data is never used to train public AI models.

No. Rosebud operates under strict scope permissions. It cannot scan or read your full inbox; it only processes inquiries explicitly submitted through connected forms, designated messaging numbers, or integrated social channels. Disconnecting a channel immediately terminates channel access.

Yes. Rosebud actively serves businesses across both the UK and the United States. Our infrastructure is built to support international operations seamlessly, handling multi-region messaging formats, time zone routing, and local compliance guidelines across both markets.

Rosebud is built to full UK GDPR standards as well as applicable US state privacy regulations (such as CCPA). We enforce rigorous privacy, security, and data handling rules across our entire platform. Our complete Data Processing Agreement, Privacy Policy, and Terms of Service are available directly on our site.